未知题型 听力原文：Woman: Business consultancy is one of the most competitive areas in the service sector. Huge fees are charged to the customers, but the customers have huge expectations in return. This has led to a growing feeling of disillusionment - 'What do these people do that we couldn't do for ourselves?' Well, here we have a uniquely creative consultancy company that produces revolutionary ideas for projecting a corporate image to the outside world. Their methods are startling, but they certainly get results.(15)

未知题型 听力原文：Man: Some of us can remember the days when a visit to the supermarket was no fun. If you needed information, there was never an assistant in sight. And when you did find one, they knew less than you. Well, that time is long past, and the seminar I watched recently at our award- winning supermarket was a revelation. It endeavoured to keep sa[es assistants up-to-date with information about food technology, how to access product information on the store intranet, and so on. And that's what gave this supermarket its edge.(16)

未知题型 听力原文：People with high self-confidence are generally happier and better able to cope with adverse conditions. High self-confidence makes people feel that they are productive members of society.(53)