相关考题
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单项选择题
当通话接近尾声，话务员的说法不恰当的是（）。
A.It was kind of you to call me.
B.Please wait one moment.
C.I’d better get off the phone.
D.I’m always glad to hear from you. -
单项选择题
不擅长说英语的话务员接到英语电话时，应答不对的选项是（）
A.Hold the line，please.I’ll get an English speaker.
B.Hold on，please.I’ll get someone to the phone.
C.Sorry，I can’t answer your question now.please give me your phone number，the special operator will call you back later.
D.I’m sorry，I don’t speak English well.I’ll have an English speaker call you back later.May I have your name and telephone number？ -
单项选择题
（）就是指运用语言和文字阐明自己的观点、意见或抒发感情的能力。
A.沟通能力
B.表达能力
C.意见征求能力
D.社交能力
