单项选择题

Mr. Brown Smith
555 King Street
Auckland
New Zealand
Dear Mr. Smith,
I'm writing to complain that you didn't install the central heating system in my house.
We should have the heating on Oct. 10th.
When we discussed the matter on installation, you promised that it would he made before Oct 10th. However, it is 7 days past the deadline, and no engineers come to install it. It makes a lot of trouble for our family.
We appreciate your seeing the matter seriously and arranging for the installation within 5 days. I'm sorry to say if you are still unable to install them by Oct 80th, we shall reluctantly cancel our order and ask for compensation.
Sincerely yours,
Nancy Webster
Why does Nancy write to Mr. Smith?
A．Because Nancy should correct a mistake in her contract with Mr. Smith.
B．Because Nancy wants to complaint about none installation to Mr. Smith.
C．Because Nancy wants to establish a further business relationship with Mr. Smith.
D．Because Nancy plans to install the heating system in other days.

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多项选择题
社区社会工作需要注意：（）。

A．社区社会工作者要以社区的整体利益为重
B．社区社会工作者要时刻注意提高社区居民的能力
C．社区社会工作者要积极影响决策
D．社区社会工作者要认清自己的角色
E．社区社会工作者需要掌握一些特定技巧
未知题型
社会工作行政的功能主要表现为( )。

A.把社会政策转化为社会服务行动
B．用社会服务促进社会政策的影响
C．合理利用和配置资源,提高社会服务的功效
D．总结经验,制订和修改社会政策
E．评估各项服务,制订工作报告
单项选择题
Now it seems America's love affair with Barbie may be coming to an end- US sales of Barbie fell 15% in the first quarter this year, which combined with other problems to see overall profits at the Barbie maker Mattel slump by 73% . Barbie's career has spanned hundreds of jobs, and her makers have striven valiantly to keep up with the latest trends. Barbie now uses computers and sends text messages on her mobile phone. A Barbie-branded range of designer clothes for girls, and branded perfume are also in the pipeline. But Mattel's attempts to keep pace with modern life have not always gone down well with customers. One letter to the New York Times following Barbie's split from long time partner Ken complained that 'the breakup-discourages-even insults - permanence and commitment'. Meanwhile, Barbie has some hip new rivals on the scene. MGA Entertainment's Bratz doll come in a range of different ethnic groups, and boast fashions described as 'totally dangerous, totally ferocious and totally cruel'. They have won two Toy Industry Association's Toy of the Year Award, and figures suggest rising sales are eating directly into sales of Barbie. But analysts say with thought and investment Barbie could still have a future ahead. Note Feb. 19th Dear Carol, Have you seen the news on TV? The American toy maker Mattel will come to Beijing the day after tomorrow. And they will have a Barbie Toy Exhibition in the National Exhibition Center. This morning, I booked two tickets on the internet and I hope you can go with me together to see the exhibition . From it, we can understand the development of (Bardie industry in America. The National Exhibition Center will be opened at 9 that morning, and I will wait for you in front of the center. If you are not convenient on that day, you can contact with me on the telephone number 5673490. Best wishes Yours, OliverHow many profits are reduced for the Barbie maker Mattel over this year?

A.73%
B．15%
C．19%
D．65%