?In most lines of the following text, there is one unnecessary word. It is either grammatically incorrect or does not fit in with the sense of the text.
?For each numbered line 34-45, find the unnecessary word and then write the word in CAPITAL LET-TERS on your Answer Sheet. Some lines are correct. If a line is correct, write CORRECT on your Answer Sheet.
Customer care
0 Apart from ensuring that an efficient electricity supply for our
00 customers, Nat Electric provides an invaluable service in other areas
34 as wee. While our Customer Helpline(charged a local rates)is the
35 first point of contact with when you want to make an enquiry and
36 we receive a huge number of calls from customers-on
37 average, there are 50 000 calls a one week. Available 24 hours
38 a day, seven days a week, 365 days a year, our Helpline on advisors
39 aim at to answer 95 per cent of all calls within 15 seconds. There
40 are more than 200 advisors, working in around the dock to
41 provide for this service, backed by a further 80 support staff
42 who do handle any necessary paperwork. Although our target
43 is to reply to letters within 10 working days, Nat Electric regularly responds with in three to four
44 days, and we are especially proud of the standards
45 achieved by our customer relations team.
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